Szu Hill, EO Executives – VP & C-Suite exec search, 13th September 2017
In AI-proliferated industries, one of the biggest immediate minefield for the C-Suite is perhaps the GDPR implications in data collection & processing by AI entities. When AI entities used by your organisation collect vast amounts of data, either:
- via impersonal acquisition of such data via the Internet of Things (such as sensors or trackers), or,
- via more personal interactions with customers - e.g. through chatbots in automated online banking transactions, or through an Alexa-like AI customer assistant when purchasing goods via an e-commerce platform,
… we have to ask if all the information collected about the customer has been obtained in a
GDPR-compliant manner? And when that data has been collected, how will it be ensured that it will be legally processed so that it doesn’t infringe the customer’s data privacy or consumer rights?